Security Tips

How to protect your account

Arab African International Bank (AAIB) takes multiple measures to protect your money and personal information. However, you also play a crucial role in safeguarding your accounts against unauthorized access and fraud.

1. Password Security

• Never share your password, PIN, or OTP (One Time Password) with anyone, not even AAIB staff.
• Use strong, unique passwords that combine letters, numbers, and special characters.
• Avoid using easily guessable information like your birthdate or name.
• Change your passwords regularly and never write them down where others can find them.

2. Beware of Phishing Scams

Phishing is a fraudulent attempt to obtain sensitive information by disguising as a trustworthy entity in electronic communication.

• AAIB will never ask for your password, PIN, or OTP via email, SMS, or phone call.
• Do not click on links in suspicious emails or text messages claiming to be from the bank.
• Always verify the sender's email address and ensure you are on the official AAIB website (`https://www.aaib.com`) before logging in.

3. Safe Browsing and Mobile Usage

• Do not use public Wi-Fi networks for online banking or sensitive transactions.
• Keep your computer's operating system, browser, and anti-virus software up to date.
• Download the official AAIB mobile app only from the Apple App Store or Google Play Store.
• Always log out of your online banking session when you are finished.

4. ATM Security

• Shield the keypad with your hand when entering your PIN.
• Be aware of your surroundings and look for any suspicious devices attached to the ATM card slot.
• If your card gets stuck or you suspect tampering, contact the bank immediately.

5. Monitor Your Accounts

Regularly review your account statements and transaction history. Set up SMS alerts for your accounts and credit cards to receive real-time notifications of any activity. If you notice any unauthorized or suspicious transactions, report them to the bank immediately.