Privacy Policy

Privacy Policy Framework

In accordance with Data Protection Laws & CBE regulations, Arab African International Bank (AAIB) commits to respect privacy & confidentiality of personal data. Hence, it is prohibited to deal with the bank's customers' data/information or any of their activities or disclose such without explicit consent from the respective customers or otherwise requested by law.

1. Personal Information that we process

• Identifying & Demographic data.
• Socio-Economic data.
• Financial data.
• Behavioral data.

2. Processing Personal Information Purposes

• Manage your account and our relationship with you.
• Develop our banking products, services, and operational processes.
• Support & evaluate AAIB strategic and operational plans.
• Prevent & detect crimes such as fraud and money laundering.
• Execute bank processes and respond to customer queries.

3. How AAIB collects your personal information

• Directly from you when establishing a banking relationship.
• From alternative sources with your prior explicit consent (e.g., Credit Bureaus).

4. Cookies Usage on AAIB Electronic Platforms

We use Cookies, tracking devices, and similar technologies to ensure our website functions correctly. Some Cookies are essential while others help us improve the platform or personalize advertising.

5. Data Retention Period

Personal data will be securely retained for as long as needed to fulfill the defined purposes, and in compliance with local regulations and AAIB's internal policies.

6. Processing the Data of Minors & Disabled Customers

The processing of personal data for minors or legally incapacitated customers requires the explicit consent of their legal guardian.

7. Disclosing Personal Information with Third Parties

AAIB may disclose personal data to trusted third parties (e.g., service providers, judicial authorities, or regulatory bodies) only when legally required or with explicit customer consent.

8. Your Rights

• The right to know and access your personal data.
• The right to withdraw consent and modify the scope of processing.
• The right to correct or update your personal data.
• The right to limit or object to the processing of personal data under certain conditions.
• The right to erasure of your personal data when no longer necessary.